To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return/ exchange?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable/ exchangeable?
The product/s needs to be returned unopened in it's original condition and packaging. All returns are inspected upon delivery and if they're deemed to be used or in an unsuitable condition you'll be offered a partial refund or the product can be sent back to you at your own expense.
Free gifts or promotional items are not returnable or exchangeable!
If the product is faulty, please contact us at firstname.lastname@example.org
Are there any charges for returns/ exchanges?
- There is a charge of £4.60 (ex VAT) for your returns label
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.